FAQs
Short answers for recurring questions.
This page is intentionally simple. It is for quick clarification, not for teaching the whole platform from scratch.
What is the difference between an Exchange Zone and a tower?
An Exchange Zone is the location. A tower is the physical hardware placed at that location. One Exchange Zone can include one tower or multiple towers.
What exactly is a compartment?
A compartment is the individual secure cubby with a closing door inside a tower. Items are placed into compartments.
Where does PORTAL fit into the platform?
PORTAL is the interface for teams managing customers, networks, activity, and rollout workflows around Exchange Zones and towers.
What is the sales tool add-on for?
It gives PORTAL users a dedicated place to manage pipeline visibility, conversion workflow, and account follow-up tied to real deployment activity.
Who should request access to the Relai SDK?
Teams building custom workflows, partner experiences, or deeper integrations should start there once the physical model and use case are clearly defined.