Overview
Finally a Platform Built on Real Infrastructure
Relai provides and operates the infrastructure and platform. Others use it, benefit from it, and build on top of it. The shortest path to understanding Relai is simple: items go into compartments, compartments make up towers, and towers are placed at Exchange Zones.
Growing familiar with terminology
Going form intent to door open
Navigating our tools & interfaces
Learning how integrate and iterate
Terminology
Use the correct nouns before discussing the products.
The physical hierarchy is the foundation. Click any term for a deeper explanation.
Platform
Once the hardware model is clear, the rest of the stack becomes legible.
The software and platform layers sit on top of the physical network and make it usable at different levels.
Physical Network
Exchange Zones, towers, and compartments make up the installed hardware footprint. This is where items move in and out of the network.
Software Layer
EZ apps, PORTAL, and workflow tooling connect people and teams to the physical network without exposing unnecessary complexity.
Relai 3 Layer
Relai 3 extends the platform for networks, custom builds, and customers that need configurable workflows, not just a single app experience.
Use Cases
Use one scenario at a time.
End User Use Case
A Facebook Marketplace style handoff using an EZ app
Two people use an EZ app to coordinate a peer-to-peer exchange, with one person dropping an item off and the other retrieving it later from the same Exchange Zone.
The end users coordinate the handoff through an EZ app instead of meeting directly in person.
The seller places the item into a compartment inside a tower at an Exchange Zone both parties can reach.
The buyer receives the right access flow in the EZ app and retrieves the item without a direct handoff.
FAQs
Short answers for recurring questions.
What is the difference between an Exchange Zone and a tower?
An Exchange Zone is the location. A tower is the physical hardware placed at that location. One Exchange Zone can include one tower or multiple towers.
What exactly is a compartment?
A compartment is the individual secure cubby with a closing door inside a tower. Items are placed into compartments.
Where does PORTAL fit into the platform?
PORTAL is the interface for teams managing customers, networks, activity, and rollout workflows around Exchange Zones and towers.
What is the sales tool add-on for?
It gives PORTAL users a dedicated place to manage pipeline visibility, conversion workflow, and account follow-up tied to real deployment activity.
SDK
Expand an existing codebase or build something new on top of Relai.
Start with the physical and platform model on this page, then request SDK access when your team is ready for deeper technical work.
Use the SDK path when your team needs to extend an existing product, connect internal systems, or move beyond the white-label proof-of-concept stage.